What is CRM? - CRM Explained

Join Eugine Tech On Telegram


What is CRM?

This is a simple definition of CRM.
Customer Relationship Management (CRM) is a technology for managing all the relationships and interactions of your company with customers and potential customers. The goal is simple: improve business relationships to grow your business.
A CRM system helps companies stay in touch with customers, streamline processes and improve profitability. When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, agent productivity, and more. CRM tools can now be used to manage customer relationships throughout the customer lifecycle, spanning marketing, sales, digital commerce, and customer service interactions.

A CRM solution helps you focus on your organization's relationships with individuals, including customers, service users, colleagues or suppliers, throughout the lifecycle with them, including finding new customers, acquiring their business and the provision of additional support and services throughout the relationship.

Who is CRM for?
A CRM system offers everyone - from sales, customer service, business development, recruiting, marketing, or any other line of business - a better way to manage the interactions and external relationships that drive success. A CRM tool allows you to store prospect and prospect contact information, identify sales opportunities, log service issues and manage marketing campaigns in one central location and make information about every customer interaction available to everyone . .

With visibility and easy access to data, it's easier to collaborate and increase productivity. Everyone in your business can see how they communicated with customers, what they bought, when they last bought, how much they paid, and more. CRM can help businesses of all sizes drive business growth and can be especially beneficial for a small business, where teams often need to find ways to do more with less.